Terms of Service

Last updated: 27 August 2025

1. Introduction

Welcome to Frosty Dream. These Terms of Service ("Terms") govern your use of our website frosty-dream.com and our travel services. By accessing our website or using our services, you agree to be bound by these Terms.

Frosty Dream is a travel agency registered in England and Wales, providing travel planning, booking, and advisory services for UK and European destinations.

2. Company Information

Company Name: Frosty Dream Limited
Registered Address: 21 King's Road, Chelsea, London SW3 4LY, United Kingdom
Company Registration Number: 12345678
VAT Number: GB123456789
ATOL License: 1234 (where applicable)
ABTA Membership: Y5678 (where applicable)

3. Services Provided

Frosty Dream provides the following services:

• Travel planning and consultation
• Accommodation booking services
• Tour and activity arrangements
• Transportation booking assistance
• Travel insurance advice and arrangements
• Custom itinerary planning

4. Website Use

4.1 Acceptable Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Transmit or send unsolicited commercial communications
• Attempt to gain unauthorised access to our systems
• Interfere with the proper functioning of the website
• Use automated systems to access the website without permission

4.2 Intellectual Property

All content on our website, including text, images, logos, and design elements, is protected by copyright and other intellectual property rights. You may not reproduce, distribute, or modify our content without written permission.

5. Booking Terms and Conditions

5.1 Booking Process

When you make a booking through Frosty Dream:

• All bookings are subject to availability
• A booking is confirmed only when we send written confirmation
• Payment terms will be specified in your booking confirmation
• You must provide accurate and complete information

5.2 Pricing

All prices are quoted in British Pounds (GBP) unless otherwise stated. Prices include VAT where applicable. We reserve the right to correct pricing errors at any time before confirmation.

5.3 Payment Terms

• Deposit requirements will be specified for each booking
• Full payment is typically required 8 weeks before travel
• Late payment may result in booking cancellation
• We accept major credit cards and bank transfers

6. Cancellation and Refund Policy

6.1 Cancellation by Customer

Cancellation charges apply as follows:

• More than 56 days before departure: Loss of deposit
• 42-56 days before departure: 30% of total cost
• 28-41 days before departure: 50% of total cost
• 14-27 days before departure: 75% of total cost
• Less than 14 days before departure: 100% of total cost

6.2 Cancellation by Frosty Dream

We may cancel bookings due to:

• Insufficient numbers for group bookings
• Circumstances beyond our control (force majeure)
• Safety or security concerns

In such cases, we will provide a full refund or alternative arrangements.

7. Travel Insurance

We strongly recommend comprehensive travel insurance for all bookings. Travel insurance should cover:

• Trip cancellation and curtailment
• Medical expenses and repatriation
• Personal belongings and money
• Personal liability

8. Liability and Disclaimers

8.1 Limitation of Liability

Our liability is limited to the maximum extent permitted by law. We are not liable for:

• Actions of third-party service providers
• Circumstances beyond our reasonable control
• Consequential or indirect losses
• Personal injury not caused by our negligence

8.2 Third-Party Services

We act as an agent for various travel service providers. Our liability for services provided by third parties is limited to our obligations as a booking agent.

9. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:

• Natural disasters
• Government actions or travel restrictions
• Industrial disputes
• Terrorism or security threats
• Pandemic or health emergencies

10. Data Protection

We collect and process personal information in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to such collection and processing.

11. Customer Responsibilities

Customers are responsible for:

• Ensuring passport and visa requirements are met
• Checking health and vaccination requirements
• Arriving at departure points on time
• Behaving appropriately during travel
• Following local laws and customs

12. Complaints Procedure

If you have a complaint about our services:

1. Contact us immediately during your trip if possible
2. Submit written complaints within 28 days of return
3. We will investigate and respond within 28 days
4. Unresolved complaints may be referred to relevant industry bodies

13. Modifications to Services

We reserve the right to make minor modifications to travel arrangements when necessary. Significant changes will be communicated promptly, and compensation may be offered where appropriate.

14. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

15. Updates to Terms

We may update these Terms from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of modified Terms.

16. Contact Information

For questions about these Terms or our services, please contact us:

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any booking confirmations, constitute the entire agreement between you and Frosty Dream regarding the use of our services.