Privacy Policy

Last updated: 27 August 2025

1. Introduction

Frosty Dream ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website frosty-dream.com and use our travel services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our newsletter
• Fill out contact forms
• Make enquiries about our services
• Book travel services through us
• Communicate with us via email or phone

This information may include:

• Name and contact details (email address, phone number, postal address)
• Travel preferences and requirements
• Payment information (when booking services)
• Special requirements or accessibility needs

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behaviour, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Device information

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our travel services
• To process bookings and manage customer relationships
• To send you newsletters and marketing communications (with your consent)
• To respond to your enquiries and provide customer support
• To improve our website and services
• To comply with legal obligations
• To protect against fraud and security threats

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal information based on the following legal grounds:

• Consent: For newsletter subscriptions and marketing communications
• Contract: To provide travel services you have requested
• Legitimate Interest: To improve our services and website functionality
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing services
• Travel Partners: With hotels, tour operators, and other travel service providers to fulfil your bookings
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or transfer of our business

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security assessments
• Staff training on data protection
• Access controls and authentication procedures

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain:

• Customer booking information for 7 years (for accounting and legal purposes)
• Newsletter subscriptions until you unsubscribe
• Website analytics data for 2 years
• Marketing communications preferences until you opt out

8. Your Rights

Under UK data protection law, you have the following rights regarding your personal information:

• Right of Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation of how we use your information
• Right to Data Portability: Request transfer of your information to another organisation
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the details provided below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. International Data Transfers

We primarily process your personal information within the United Kingdom. If we transfer your information to countries outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us:

15. Data Protection Officer

If you have concerns about how we handle your personal information, you can also contact the Information Commissioner's Office (ICO), the UK's data protection authority:

Website: ico.org.uk
Phone: 0303 123 1113